juanph Terms and Conditions

Eligibility and Account Registration

To register and use the juanph platform, you must be at least 21 years of age and a resident of the Philippines. By creating an account, you confirm that all information you provide — including your full name, date of birth, and contact details — is accurate and up to date. juanph reserves the right to request identity verification documents at any time to confirm eligibility. Accounts found to belong to ineligible individuals will be suspended and any remaining balance handled in accordance with applicable regulations. You are permitted to hold only one account per person; duplicate accounts will be closed without notice.

Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your login credentials. juanph will never ask for your password via email or any other channel, and you should never share it with anyone. Any activity carried out under your account is considered your responsibility, whether or not you authorised it. If you suspect unauthorised access, you must notify us immediately at [email protected] so that appropriate action can be taken. We strongly recommend using a unique, strong password and logging out after each session, especially on shared devices.

Deposits, Withdrawals, and PHP Transactions

All financial transactions on the juanph platform are conducted exclusively in Philippine pesos (PHP). Deposits must be made through the approved local payment channels listed in your account dashboard, and funds are credited once the transaction is confirmed by the payment provider. Withdrawal requests are processed to the same payment method used for deposit where possible, and are subject to identity verification before release. juanph does not charge hidden fees on standard transactions, but your payment provider may apply their own charges. For full details on processing times and supported channels, please visit the Withdrawal page.

Betting, Gaming, and Fair Use

All bets and wagers placed on the juanph platform are final once confirmed. Errors made by the player — such as selecting the wrong market or stake amount — cannot be reversed after confirmation. juanph reserves the right to void bets in cases of obvious pricing errors, system faults, or where there is evidence of irregular activity. The platform is intended for personal entertainment only; any use of automated tools, bots, or coordinated strategies to exploit the system is strictly prohibited and will result in immediate account closure. For guidance on available betting markets and how to place wagers correctly, visit the Betting page.

Prohibited Conduct

Users of the juanph platform are expected to engage with the service in good faith and in compliance with all applicable Philippine laws. The following activities are strictly prohibited: using false identity information during registration or verification, attempting to manipulate game outcomes or exploit technical vulnerabilities, engaging in money laundering or any form of financial fraud, and harassing or threatening other users or platform staff. Any account found to be involved in prohibited conduct will be suspended immediately, and juanph reserves the right to withhold funds pending investigation. We cooperate fully with Philippine regulatory authorities and law enforcement agencies where required by law.

Responsible Gaming Commitments

juanph is committed to promoting safe and responsible gaming for all Filipino players. We provide tools and resources to help members manage their play, including the ability to request account limits or temporary self-exclusion. If you feel that your gaming habits are becoming a concern, we strongly encourage you to visit our Responsible Gaming page for guidance and support options. Players who are self-excluded may not attempt to open new accounts or circumvent exclusion measures in any way. Our support team at [email protected] is available to assist with any responsible gaming requests promptly and without judgement.

Intellectual Property

All content on the juanph platform — including but not limited to logos, graphics, text, software, and interface design — is the exclusive property of juanph and is protected under applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any platform content without prior written permission. Unauthorised use of juanph's intellectual property may result in legal action. Your account grants you a limited, non-transferable, personal licence to access and use the platform for its intended entertainment purpose only. This licence is revoked immediately upon account suspension or termination.

Limitation of Liability

juanph provides the platform on an "as available" basis and does not guarantee uninterrupted access at all times. We are not liable for losses arising from technical outages, connectivity issues on the player's end, or circumstances beyond our reasonable control. In no event shall juanph's total liability to any user exceed the amount deposited by that user in the 30 days preceding the event giving rise to the claim. Nothing in these terms limits liability for fraud, gross negligence, or any matter that cannot be excluded under Philippine law. Players are encouraged to review the full scope of these limitations before engaging in real-money play.

Amendments to These Terms

juanph reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered members via email. Continued use of the platform after any amendment constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact [email protected] to close your account. We recommend reviewing this page periodically to stay informed of any updates that may affect your use of the service.

Governing Law and Disputes

These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any dispute arising from your use of the juanph platform shall first be addressed through our internal complaints process — please contact [email protected] with a clear description of your concern and we will respond within a reasonable timeframe. If a dispute cannot be resolved internally, it shall be subject to the jurisdiction of the appropriate Philippine courts. juanph is committed to resolving all complaints fairly, transparently, and in accordance with applicable regulations. Players are encouraged to also review our Privacy Policy for information on how personal data is handled in connection with any dispute process.