Last updated: 2025. This Privacy Policy explains how juanph collects, uses, stores, and protects the personal information of players in the Philippines. By using our platform, you agree to the practices described here.
Information We Collect
When you register and use the juanph platform, we collect certain personal information necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and government-issued identification details submitted during verification. We also collect transactional data such as deposit and withdrawal records, betting history, and session activity logs. Technical data — including your device type, browser, IP address, and approximate location — is gathered automatically when you access the platform. We only collect information that is genuinely needed to deliver a safe, compliant, and personalised experience for Filipino players.
How We Use Your Information
Your personal data is used primarily to create and manage your account, process PHP deposits and withdrawals, and verify your identity in line with applicable Philippine laws. We also use your information to detect and prevent fraud, money laundering, and other prohibited activities on the platform. Where you have opted in, we may send you relevant platform updates, promotional communications, or responsible gaming reminders by email or SMS. Aggregated, anonymised data may be used internally to improve platform performance, game offerings, and the overall user experience. We do not use your personal information for any purpose beyond what is described in this policy without your prior consent.
Data Sharing and Third Parties
juanph does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share limited data with trusted service providers — such as payment processors and identity verification partners — who assist us in operating the platform, and these partners are contractually bound to handle your data securely and only for the specified purpose. We may also disclose information to Philippine regulatory authorities, law enforcement agencies, or courts when required by law or to protect the rights and safety of our users. Any third-party provider we engage is subject to strict data protection obligations consistent with this policy. We review our third-party relationships regularly to ensure ongoing compliance.
Data Retention
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by Philippine financial and gaming regulations. Transaction records and identity verification documents are typically kept for a minimum of five years following account closure to satisfy anti-money laundering obligations. Once the retention period has expired and there is no legal basis to keep your data, we securely delete or anonymise it. You may request information about the specific retention periods applicable to your data by contacting us at [email protected].
Cookies and Tracking Technologies
juanph uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for core features such as keeping you logged in and remembering your session preferences across visits. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement and optimise page performance. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain platform features. By continuing to use the juanph platform after being informed of our cookie practices, you consent to their use as described here.
Your Rights as a Data Subject
As a player based in the Philippines, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or incomplete. You may also request the deletion of your personal data where there is no longer a legal or operational basis for us to retain it. If you wish to withdraw consent for any specific data processing activity, you can do so at any time by contacting our support team at [email protected]. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine data privacy laws. Please note that certain requests may be subject to legal limitations, particularly where data retention is required by regulation.
Security Measures
We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the juanph platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access. Our security practices are reviewed and updated regularly to address emerging threats and to maintain compliance with Philippine data protection standards. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities promptly and in accordance with our legal obligations. We encourage you to also take steps to protect your own account by using a strong, unique password and keeping your login credentials confidential.
Changes to This Policy
juanph reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered members by email. We encourage you to review this page periodically so that you remain informed about how we handle your personal data. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions or concerns about any changes, please reach out to us at [email protected] before continuing to use the service.
Contact and Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way juanph handles your personal data, please contact our support team directly at [email protected]. We are committed to resolving all privacy-related enquiries fairly and promptly, and we aim to respond within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant Philippine data protection authority. We take all privacy concerns seriously and will work with you to reach a satisfactory resolution. For related platform policies, please also review our Terms and Conditions and Responsible Gaming pages.
Have questions about how we handle your data? Our support team is ready to help. Or, if you are ready to play, registration is free and takes just a few minutes.